Software Support Engineer - CloudM
Product Support Team
Cloud Technology Solutions (CTS) is the largest dedicated Google Cloud practice in Europe and one of the world’s leading cloud transformation experts. We offer a unique full stack Google Cloud solution for businesses, encompassing cloud migration, transformative working and IT infrastructure, through to machine learning, big data and app development.
We are trusted by many well-known businesses, government and education establishments around the world. We have recently appeared in Deloitte’s UK Tech Fast 50, Sunday Times Top Track 100, and recognition within Deloitte Fast 500 EMEA and Northern Tech awards.
We have a brilliant team of more than 160 people in offices in Manchester, Edinburgh, Maarssen and Frankfurt, as well as across our globally remote workforce. But, we’re still growing. And that means we need more brilliant people who share our ambition to join our team.
At CTS, we look after each other and support everyone on our team. We’re proud of our people-centred culture; our diversity brings us innovation and our commitment to inclusion drives us forward. If you fancy joining one of our teams, get in touch today.
Based in our Manchester HQ, the Product Support Engineer will join a dynamic team of Engineers who specialise in providing high-quality support of the CloudM product suite to clients across the globe, ranging from organisations with many thousands of staff, through to small businesses supporting a handful of employees.
The successful candidate will be responsible for providing first-class support and interactions with the customer via telephone, email and remote sessions as well as video conferencing where possible. As an engineer, you will be expected to take ownership of technical incidents & requests as well as communicate ticket escalations to senior members of the Product Success Team.
The successful candidate should be confident communicating with customers at all levels of business including CxO, Leadership, Management, Operational and Technical and have a broad technical background, a natural curiosity to solve problems and a passion to deliver first class customer service.
Full training will be provided on all CloudM products, and as a Product Support Engineer, you will be expected to get your product technical knowledge up to speed rapidly and be self-sufficient at managing your own workload with little supervision.
As part of ongoing check-ins with line management, progression to 3rd line will be reviewed on an ongoing basis throughout the year.
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